PHED resolved 15k complaints during six special state-wide campaigns

Jaipur: Amid intense heat conditions across the state, the public health engineering department (PHED) has intensified its response to drinking water disruptions through six special state-wide campaigns, resolving 15,995 complaints and related issues so far. The sustained drive has focused on rapid repairs, restoration of supply, and enforcement against illegal connections to protect scarce water resources during peak summer demand.

Across the six campaigns, PHED repaired 3,077 hand pumps, fixed 1,644 pipeline leaks, and addressed 978 pressure-related problems that were affecting household supply. Water supply was restored in 1,144 localities where distribution had been disrupted, providing relief to residents facing acute shortages. The department also resolved 230 complaints of short-duration supply and 544 cases of low-volume supply, while responding to 121 reports of contaminated water to improve safety and reliability. In addition, 6,827 other drinking water improvement works were completed, reflecting a broad push to stabilize and strengthen the overall network.

Special teams deployed under the campaign carried out intensive inspections of water sources, pipeline grids, and supply systems in both urban and rural areas, enabling faster identification of faults and on-the-spot rectification. During the sixth campaign alone, 639 defunct hand pumps were restored, 455 pipeline leaks were repaired, and 220 pressure complaints were resolved. Disrupted supply was also reinstated in 242 affected areas, easing hardship for communities facing intermittent service.

Alongside repair work, PHED prioritised water conservation through a targeted crackdown on illegal connections. During the sixth campaign, 336 unauthorized connections were removed, including those used by hotels, roadside eateries, Saras Dairy booths, and agricultural users. The enforcement action is aimed at reducing wastage and ensuring equitable distribution for domestic consumers.

In rural regions, the campaign combined hand pump and pipeline repairs with 550 additional improvement works, benefiting thousands of families and reinforcing local infrastructure. Technical teams also resolved around 2,600 complaints directly at sites, delivering immediate relief and contributing to noticeable improvements in service quality.